Wednesday, September 9, 2015

I know I saved it somewhere...

All students registered at Clinton Community College have the ability to download Office 365 for free. This provides students with up to five copies of Microsoft Office 2013 on devices of their choosing.  The move to MS Office 2013 has been exciting, providing new features and resources to support students as they work through the semester. 

One such feature, OneDrive, affords students the opportunity to save documents created here on campus in a cloud space that allows them to then access these documents from nearly anywhere with an Internet connection.  This is an improvement over the "network space or N: drive" alloted students in the past, as when documents are saved to the network space, they can only be retrieved while on campus.  

Of course, with anything new, there is a learning curve, and the potential for problems.  Many students have come to library staff requesting assistance because they've created documents, saved them, gone back to retrieve them, and the work is not there.  Where did it go?  It's hard to say without seeing the saving process, so I would like to share some information that should help to prevent issues like this in the future. 

Once logged into a computer, go to the Start menu -> Computer.  Students should see an ‘N’ drive and a ‘Z’ drive under Network Location.  The IT department recommends students either save to the ‘N’ drive (campus network space), save on a USB device, or sign in and save to OneDrive

Most students will have no trouble accessing any of these, however, there have been a few glitches.  Some students don’t have both the ‘N’ and the ‘Z’ drive.  Some drives are misnamed.  Some can’t get into OneDrive.  If any of these situations are encountered, the student should email the IT Coordinator, who will investigate the issue and then contact the student once resolved.  

Lastly, please DO NOT SAVE to ‘Documents' on the computers on campus.  Because campus computers for public use are "frozen" to prevent damage due to viruses and malicious software, anything saved to the computer (C: drive, Documents, Pictures, etc.) will be permanently erased once a student logs off the machine.     

For more information about Office 365, Microsoft Office 2013, or OneDrive, please visit the CCC IT website of Commonly Asked Questions, or the Office 365 Learning Center website.