FAQ - Why can't I access the databases using my laptop on campus?

Students using their own wireless devices (laptop, tablet, etc.) to access the Internet using the college's Wi-Fi will not be able to pass through our proxy server as they would if they were using a hard-wired device.  Therefore, the browser will appear to "hang" and will not load the page. 

There is a solution:

If you are using your own device to search databases while on campus, you will need to edit the URL to access the databases.  This is due to campus firewall settings. 

Here is the step by step process to do so, using Academic Search Complete as an example:

1.  Hover over the link to the database and right-click to open menu
2.  Select Copy Link Location
3.  Open new browser tab/window
4.  Paste link into browser address bar:
http://ezproxy.clinton.edu:2048/login?url=http://search.ebscohost.com/login.aspx?authtype=ip,uid&profile=ehost&defaultdb=a9h
5.  DO NOT HIT ENTER
6.  Highlight the entire proxy URL and equal sign (=) :   http://ezproxy.clinton.edu:2048/login?url=
7.  Hit DELETE key. 
8.  Press ENTER key - URL that remains should take you to the database


See Help section of Databases LibGuide:
http://clinton.libguides.com/content.php?pid=276285&sid=5320486

Why can't I access the Internet from my laptop when I'm in the library?

There are several reasons that you may not be able to access the CCC wireless network on your own laptop from within the library, which may include laptop settings, campus network issues and the existing demand on the wireless network. I would like to highlight the latter, network demand, which seems to be ever present in the library.

Clinton Community College’s IT department has installed several wireless hotspots across campus in each of the buildings, and in some cases multiple hotspots within a building. Each hotspot can accommodate up to 50 concurrent users. The Moore Building has four hotspots throughout, including one in Douglas Library, to support the heavy traffic we see on a daily basis. Unfortunately, we are finding demand far exceeds supply, and many users are unable to access the network from their laptops.

What many don’t realize is that smart phones and other mobile devices sign on to the wireless network, even when the phone/device could be using the 3G network provided by the carrier. Without making a change in the device’s settings, this is frequently automatic, therefore occupying one of the 50 allotted seats, most likely unintentionally. Given the number of smart phones and other devices in use on campus, these 50 seats go quite fast, therefore blocking laptop users who do not have access to 3G or any other network.

With this in mind, I would like to encourage mobile device users to check their device settings. Please change mobile device settings to prevent automatically “signing on” to the network when not in use. Also, please set the mobile device to select the 3G service provided by the carrier whenever possible.

If everyone were to make these minor changes to their smart phones, tablets and other devices, many Clinton Community College students, faculty and staff would benefit from increased network access throughout campus.

Wireless Internet Access

I have my own laptop with wifi-capabilities. Where are the campus hotspots?

Many places on campus, including the Moore, Stafford and HPER buildings, have hotspots. Click here for a complete list.